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Refunds Policy

Introduction

At The Box of Scrappiness, we strive to provide our customers with the best possible experience through our subscription and gift boxes. However, we understand that sometimes things may not go as planned. This Refunds Policy outlines the conditions under which refunds will be offered to ensure clarity and fairness for both our customers and our business.

Eligibility for Refunds

Refunds will be considered under the following circumstances:

Damaged or Defective Items

If any items in your subscription box arrive damaged or defective, please contact us by emailing info@theboxofscrappiness.co.uk within 14 days of receiving the box. We will require photographic evidence of defect. Once verified, we will offer a replacement item or a full refund for the damaged or defective item.

Non-Receipt of Subscription Box

If you do not receive your subscription box within the expected delivery timeframe, please email us at info@theboxofscrappiness.co.uk. We will investigate the issue with our shipping partners. If the box is confirmed lost, we will offer a replacement box or a full refund.

Subscription Cancellation

Customers can pause or cancel their subscription at any time. Refunds for cancellations will be processed as follows:

  • Monthly/Bi-Monthly Subscriptions: If you cancel before your next billing cycle, you will not be charged for the upcoming month. No refunds will be issued for the current month’s box once it has been shipped.

Non-Refundable Situations

The following situations are not eligible for refunds:

Change of Mind

We do not offer refunds for subscription boxes if you change your mind after the box has been shipped. We encourage customers to thoroughly review our product offerings and subscription terms before subscribing.

Subscription Box Preferences

We curate our subscription boxes with a variety of products to provide a unique and enjoyable experience. We do not offer refunds if you are dissatisfied with the selection of items, as personal preferences may vary and you have the option to make special requests at checkout.

Expired Refund Requests

Refund requests made after the specified 14-day window will not be considered. We recommend inspecting your subscription box and items promptly upon receipt.

Refunds for Gift Boxes / Shop Items

If any items in arrive damaged or defective, please contact us by emailing info@theboxofscrappiness.co.uk within 14 days of receiving the item. We will require the item to be returned in original “as sold” condition, complete with labels. Once verified, we will offer a replacement item or a full refund for the damaged or defective item.

Refund Process

To request a refund, please follow these steps:

  • Contact via email at info@theboxofscrappiness.co.uk within the specified timeframe.

  • Provide your order number, a detailed description of the issue

  • All items must be returned in their original, “as sold” condition, complete with labels

  • We will review your request and notify you of the outcome within 5-7 business days.

  • If a refund is approved, it will be processed to the original payment method within 10 business days.

  • Refunds are for price of item only, excluding p&p

  • Items must be returned at customer’s cost

  • Treats in gift boxes must be unopened

Conclusion

We value our customers and aim to provide the best possible service through our subscription boxes. This Refunds Policy is designed to ensure transparency and fairness for all parties involved. If you have any questions or concerns regarding our refunds policy, please do not hesitate to contact us.

Thank you for choosing The Box of Scrappiness.  We look forward to continuing to provide your pooch with high quality toys and the best UK sourced treats.

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